{"kpis":[{"key":"demandes_24_7","label":"Demandes traitées 24/7 (cette semaine)","value":130,"delta":"+12% vs sem. dernière","trend":"up"},{"key":"taux_qualif","label":"Taux de qualification","value":89,"unit":"%","delta":"+3 pts ce mois","trend":"up"},{"key":"devis_jour","label":"Devis générés aujourd'hui","value":44,"delta":"Objectif 50/jour","trend":"flat"},{"key":"conversion","label":"Conversion estimée","value":18,"unit":"%","delta":"+2 pts depuis l'IA","trend":"up"},{"key":"top_destination","label":"Top destination cette semaine","value":"Mykonos","delta":"Forte saisonnalité","trend":"flat"},{"key":"temps_reponse","label":"Temps réponse moyen IA","value":"2.2","unit":"s","delta":"Sous 2s garanti","trend":"flat"},{"key":"heures_eco","label":"Heures économisées (équipe)","value":"7.6","unit":"h/jour","delta":"+1.2h vs avant Nova","trend":"up"},{"key":"appels_nova","label":"Appels traités par Nova","value":23,"delta":"Hors heures bureau","trend":"up"}],"generated_at":"2026-05-06T00:43:46.761Z"}